I am pleased to announce that we have launched a new customer portal on https://trezor.io/support.
Feel free to check it out and let us know your thoughts in this thread.
P.S. Part of the solution is our new chat tool.
Chatbot feedback can be given here Welcome Hal - our new AI based virtual agent!.
Heiii @trezor team
Just to congratulate you guys and gals on the new site interface and image.
Looks nice and fresh
Keep it up
Yeah, I hadn’t noticed the new design until @rimaS mentioned it just now, but it looks great.
Only wish it could be possible to set in a dark mode. I often work at night and then white web pages are too bright for my eyes. I do use browser plugins, like Global Dark Style and Hacker Vision, but they often don’t work so well.
Thanks very much @rimaS we love it as well
If you would bump into any sort of issue/bug or you would have any feedback feel free to report it in the following thread.
Agreed @Petosiris, as I also work quite a lot during night periods this helps.
Also it just looks great in dark.
Will do @MichalZ for now just navigating and enjoying
@forgi just found that some info is swapped
Model T has touchpad model one has buttons, will keep on reporting if I find stuff
should be fixed now, can you confirm pls ?
Heii @MichalZ some swapped info.
I tagged forgi not @MichalZ. have a look into it.
One thing you could perhaps consider is to have your Video Tutorials on the Learn page and a link in the Learn top menu. People often like to watch a video of how it’s done rather than read an article, so I think these great video tutorials should be easily accessible also from the main website.
I can confirm it’s fixed.
BTW, I noticed something on the Compare page – Why does it say that Trezor T supports 1456 coins and tokens, when it used to be 1800+ something on the old List of Supported coins & tokens (I see it’s a new page there now too)? Are some coins or tokens removed from device support lately?
Another thing on the Compare page is that SD card encryption support for Model T isn’t mentioned, as far as I can see. The SD card slot isn’t on the Technical specs page either.
On the website
https://suite.trezor.io/ there is a link “Signing key”, which leads to
https://trezor.io/security/satoshilabs-2021-signing-key.asc, which gives " We couldn’t find this page."
A Belgian customer is unable to complete a purchase on your website.
A Belgium zip code is 4 numbers long and NOT 5 numbers. I am unable to buy a Trezor because of this reason.
@Bellinkx thanks, reported, it will be fixed today,
@rimaS also reported, thank you
I presume you push updates during the nightly hours because the issue still persists. You have my thanks for reporting the issues to the dev team.
Good one @Petosiris. I would like to have the videos visible as much as possible too. We will come up with something! Thanks for the feedback.
Thanks, @kolin. It’d be nice to have the videos on the main page too.
Do you have any replies to the other things I mentioned?
Number of supprted coins
For the supported coins and SD card, I’ll forward this feedback to the website/e-shop team.
I will discuss the dark mode for the knowledge base. I need to find out what would be the scope of such a feature.
hi @Petosiris, little tip. There is this chrome extension that turns any web into dark mode
I am still trying to get used to this new layout, I used so much the old this new one still feels strange.
But much cleaner and fresh