Welcome Hal - our new AI based virtual agent! 🤖


I already announced new customer portal New Trezor customer portal is live!, and part of the portal is our new customer support tool. It is an AI-based virtual agent that will hopefully improve our response time.

Currently, the bot can address the most frequent issues which don’t require human interaction.

We will work on addressing a broader range of issues and improving the current answers.

Soon we will be able to automate the orders & shipping queries by connecting the chatbot with our brand-new e-shop.

Please let us know your experience if you try to resolve your issues with this new tool.