My Trezor One arrived today. I opened it, installed the trezor suite and connected it to the laptop. Everything is good and the firmware update is installing. The screen changes telling me to unplug my trezor and reconnect it. After i reconnect it, the screen doesn’t change, connection doesn’t seem to work. I try 2 more times to reconnect and connect back then i close the suite to try again. When i open it, I can’t get pass the page “Connect your trezor” because the device is not getting recognized anymore.
What i tried and didn’t work:
Used another cable even though the cable worked in the first place
Used another laptop
Installed trezor bridge and tried to connect via web wallet
Tried to search for device in device manager to update the drivers manually
Note: The device doesn’t turn on when connected to the laptop.
I opened a ticket with number:104258
What to do?