Hi @forgi @NIYAK, exactly the same issue with mine. Could this be a factory issue? Please advise on what to do. My ticket number is 105044. Thanks!
I have the same problem, when installing the firmware for the first time. I have opened a ticket id:104990. I hope it will be solved.
I have the same issue. tried everything I can find here in this forum.
Ticket ID 105471
Same problem pls fix
Ticket ID: 105499
Same, problem, my trezor used to work with my laptop and suddenly itâs not getting recognized. Whenever I plug it in the lock is showing up, the trezor icon is showing (when you want to eject it) but whenever I try to log in to my ronin it says âConnect Trezor to continueâ. I have tried using different cable and still itâs not working. I need to get this fixed as I need my assets tomorrow for paying out my scholars ( AXIE INFINITY). I thought having this will secure my asset, but ⌠causing me problem now.
I have sent a ticket, but didnât save the ID.
Hi @chellem10, do you have the latest Trezor Bridge installed? Get it from this source: https://wallet.trezor.io/#/bridge (once installed, please proceed with clearing your browserâs cache). After successful installation, you should see âtrezordâ process running in your activity/system/task monitor.
Also, make sure you are using a supported browser - only Chrome and Firefox.
happened same as you to me today new trezor too.
Ticket ID: 109638
Thanks for the ticket ID, weâve replied.
Good day, sir. I have the same issue and I submitted already my concern to the tech support. Hoping for your immediate response and directive regarding this matter. Thank you
Ticket ID: 120033
Hi!
opened my brand new trezor one this morning, having the same problem i tried all the fixes i can find around the forum/reddits.
Please help or keep in touch ASAP, ticket id - 127970
Kind regards
same problem. please help
Ticket ID: 146090
from yester day. after I have to update firmware.
Hi, please wait for the response to the ticket, thank you.
Ticket ID 147137
not a great start, updated the firmware today after receiving the Trezor device and disconnected and reconnected and bricked âŚwont switch onâŚnot impressed and will chuck in bin
@kk10 keep the device if you want a replacement or a refund please, also, send an invoice to the ticket if you bought directly from us.