I hope this message finds you well.
I am also having touchscreen problems. Brand new unit, right out of the box.
When I go to enter my PIN number, random number keys click themselves, even when I am not touching the screen at all. Stranger still, the password string does not actually get any longer, so the keys may be pushing themselves randomly, but their corresponding input is not registering on the device as the next character typed.
Other times I will push the key for “6”, but the Trezor screen will randomly enter a completely different number, like “9” or “5” or whatever else it randomly decides.
Video of self-selecting buttons:
Device is completely unusable in this state.
I have already submitted a ticket with support. Ticket ID: 97795
Hope you can help.
Thank you kindly,