for admins: I’m sorry if im doing something wrong by posting it, im going to reply to few more messages with this link. this in not a spam. i just want to share how i got my money back =D maybe it can help to someone
hey,
i also updated my firmware and all my ETH suddenly disappear, i tried to restart my computer i thought this was the problem, i had a month salary over there , i really need an answer, i literally cant go to sleep. ticket 111520
Please note that firmware update can’t affect your funds anyhow as your funds are not on Trezor but on blockchain, respectively on the addresses derived from the private keys kept securely offline on your device.
Anyway, please check your inbox as your ticket has already been answered. We will continue troubleshooting the issue via email.
@nanimus could you please do dry-run recovery to be sure that you are using right seed ?
If you are, the only possibility is that you are not entering the same passphrase as you did when creating the new hidden wallet where you generated the receiving address onto which you have transferred the funds.
My balance on trezor one is zero. Not sure how. I haven’t logged in since january of this year until today. Who can help? All my savings were there. Please somebody help!
I have contacted customer service but no answer yet. Here is Ticket ID: 137299
Updated it then my money disappeared it was saying “ACCOUNT DISCOVERY ERROR”
and now i tried to downgrade firmware to 1.11.1
then it appeared to update it to 1.10.5 ( weird) then i updated it then its saying unknown bootloader. Can some1 help me? im freaking desperate.
Hi!
I have the same issue as many of you experienced, after a firmware update I don’t have my funds anymore in my wallet. Just before the update I checked my wallet and the funds were there.
I read in the forum that many of you had issues due to hidden wallets and passphrases.
In my case, this shouldn’t be a reason, because I never used a passphrase on my wallet and I always was able to access my wallet without any passphrase in the past.
Hello, I have the same exact issue and apparently have not been able to activate my coins, has anyone figured this out. I have no hidden wallets or passphrases.
Any help would be appreciated i have been trying to figure this our for 3 days now.
thank you