Sorry, that article is posted by someone in SatoshiLabs, otherwise it’s not signed.
If I were you I’d ask about this and further questions in the Ticket you have opened. That’s where you get the best - and offical - answers. 
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I have exactly the same problem as several users here and what scares me is that I think they have not been able to solve any of them, I have time with my trezor One and I use it for very specific things, today I log in to check some balances and I take the surprise that several of my balances were incomplete or at zero, in the case of BTC it was incomplete and in the case of LTC totally at zero, I thought it could be due to firmware, update without problem but there was no solution, I checked the addresses in the blockchain of the wallets and the funds are still in place, I want to emphasize that it is not a security problem or scam, if the funds continue because they are not reflected? what’s going on? I dream of not disturbing anyone, I send an email and they tell me that I have to wait 20 days? I think it’s a bad joke… my ticket number is: 91203
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Dear community, If you read this article and feel the need to crack your own hidden wallet to unlock your funds, please, suggest putting “Like” to This Topic, so that the unresolved issue will not be lost or forgotten. Also< if you are facing passphrase issue and you think you want to try a method mentioned in an article put a “+” in reply. If you found any information regarding this, please, make a reply in that topic.
Thank you
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I ran into the same brick wall a week ago. My wallets disappeared after I did their firmware update. I followed their instructions to the letter on their online user manual for no access/0 balance after firmware update. Obviously that didn’t work and I have my recovery seed phrase and passphrase. Adding insult to injury the robo reply stated that they will get back to me within 20 days. This is completely unacceptable! All the hype about the importance of using a hard wallet and security, my exchange never lost my crypto nor have I never been able to see my wallets on my exchange! My ticket ID is 93543. We will see if they will contact me within two weeks since a week has passed since I received my ticket ID of 93543.
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Yes, support is terrible! Their first reply was a list of questions which I answered and they said I didn’t and then they said oh yes we did get your answers. Then they didn’t hear from me and said they were closing the ticket. Then I received another email saying I didn’t answer the same question they originally sent. Now I am still waiting for what they say to do next. I can see my balance under Trezor within Exodus but not in Trezor itself. Seems like it would be an easy fix.
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Carl,
That is very disturbing to hear. It is beyond unacceptable that they have you going in circles like that. At least you have heard from them. Can the people at Exodus help you?
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It just happened again they have not responded to my last two emails and I received an email saying they have not heard back. I was thinking about contacting Exodus. I contacted them with a different issue and they were transparent and extremely helpful. Thanks for you support!
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If any of you manage to get the solution to the problem please do not hesitate to publish it … I am still anxious without having my funds and from what I see in the forum there are not many people who have this same problem which worries me more! Ticket ID: 91203
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Hello Matatan,
I am experiencing your frustration too. We seem to be at the mercy of Trezor getting back to us at our leisure. While they take their time we are left the sweat with our stomachs in knots hoping that we can gain access to our crypto which we lost thanks to Trezor.
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I contacted Exodus as well and they were very quick to reply. Wish I had went with them from the beginning.
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Did they provide a solution or insight?
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PLEASE HELP ME! I CANT FIND MY ACCOUNT ON MY TREZOR WALLET TODAY. I CANT RECOVER MY FUNDS. I CANT EVEN SEND IT TO OTHER ADDRESSESS 
PLEASEEEE HELPPP ITS ONLY MY MONEY I TRUSTED TREZOR BUT IT LOOKS LIKE I LOST MONEY AFTER TRUSTING I SEND ALL MY FUNDS TO MY HARDWARE WALLET USING METAMASK AND LINKING MY TREZOR PLEASE HELP
BEFORE I GOT THIS ERROR THEN I REINSTALL MY METAMASK
EthQuery - RPC Error - Error: Error: Unknown address
PLEASE HELP !!!
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I have also lost all of my funds. This is insanity, I wish I never would have bought this Trezor wallet. HAs anyone received a solution on this? I am desperate to find my lost coins now.
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I first contacted Trezor on August 22 or earlier and still have not been provided with a solution and
have contacted them several times since then. They are not getting back to me.
ticket ID: 90907
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As you can see, Trezor team, the problem goes into masses so you better do something with wiki and user experience. May be, you need to add knowledge maps with recent wiki and updates notes. Like Mindmaps.
As for me, you are making good products, so you need to go on, though in future I would prefer having Trezor with NXP semiconductors chip inside. Good, that you have this forum.
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Hi Kindzaza,
we are going to introduce brand new knowledge base in couple of weeks.
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I contacted Exodus today and heard back in 20 min. They asked a few questions and I am waiting to hear back. Fingers crossed!
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Thank you all for your feedback and insight! I find myself in the same situation, which makes me sick to my stomach. An associate of mine purchased a Ledger instead of a Trezor, and you can be sure I’m going to be doing the same thing in the very near future. Trezor has some serious questions to answer after this latest firmware update fiasco! It’s no wonder they are unable to respond to all of the inquiries in a timely fashion. They are inundated with tickets.
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Hi guys - I believe some trezor users had similar issues , so I would appreciate any help.
Installed new firmware
Balance showing 0 on trezor suite - (got only BTC and ETH)
Wiped memory after double-checking my seed words (dry run - all good)
followed the “recover wallet” procedure
All correct : pin - passphrase - seed sequence all good
Balance still 0
What do i do - how can i see - retrieve my coins?
Many thanks
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Hello, I bought a Trezor model T a few days ago, but it has two errors, when I go to the Trezor app, it is not asking me to connect to Trezor and enter the password to access the hidden wallet and the other error is that when I go to create a new BTC account, it keeps running saying that to create a new account all the other accounts need to be loaded, the problem is that I wait and nothing, do you know what’s happening? could this be because of this update?
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