4 days ago I logged in to my Model T and my Model One just to see that both my wallets were empty with 0 transaction history! it claims: Your wallet is ready to use! (as if it’s a new wallet) I used the same old PIN & passphrase, I have them written down to avoid confusion. I entered them very carefully, checking keyboard settings, I also clicked on the eye icon to see exactly what I’m typing. It’s all correct.
I’d like to start with saying that I’ve never handed out my seed or passphrase online OR offline to anybody! I’ve been extremely careful about this.
Last time I signed in was in June this year, then it all seemed fine, all funds were there.
I’d like to reiterate, that I’m using EXACTLY THE SAME PASSPHRASE with the correct wallet, that I always used in the past (I’ve checked upper and lower case options etc) so this is not an error from my side.
Team Trezor, we’re not talking about 1 or 2 months of savings here, it’s life savings! I will need urgent assistance here, the last 4 days have been a sleepless living hell! Me and my family don’t know whether our savings are gone or if this is a bug we’re dealing with? We’ve been left in a limbo over the weekend as there’s been no further response from customer support.
Ticket ID: 188398
Some of the coins that aren’t supported by Trezor are stored in conjunction with the Metamask wallet. I’ve logged in to my Metamask and my funds are still there, according to Metamask… but not visible at all, in Suite.
Is there any way to know if the funds are still sitting in the hidden wallet? My exchange has emailed me all my transaction history so I have addresses at hand.
I have realised that this issue many times occurs when there’s been a firmware or software update… I’m now thinking of trying and older firmware but I’m not very tech savvy and can’t seem to find the older downloads on the github. Could anyone point me to the right page please?
Here are the options that I’ve already tried but didn’t work:
I’ve swapped the 2 different passphrases just in case I accidentally swapped the 2 phrases for the 2 wallets.
I’ve updated both the firmware and the software on both.
I’ve also deleted and reinstalled older versions of Suite, tried versions from 2022 and a couple more older ones from 2023. github
I’ve restored my wallets using my seed phrase.
I’ve enabled all coins in Suite.
(Tor is switched off as it always has, I’ve never used it)
(Also, I run the latest version of Windows.)
Many have had the same problem, @TwoLamps for instance has had the almost exactly same issue.
Jacob did you find a solution or did you loose your funds?
Has any of you solved this issue? ?
Very, very, very much looking forward to hear from you!
Thanks in advance,
ps: this is what happens when I try to sign in:
this hidden wallet is empty
confirm hidden empty wallet
This leads to 2 different solutions:
- Discovery error, accounts were not loaded properly OR Your wallet is ready to use! (no transactions… yet)