Urgent Help Needed with New Trezor - Black Screen Issue

I recently bought a Trezor, but it’s displaying a black screen with 2 white lines under dim light. Tried different usd c cords, seems like a device issue. Contacted support 7 days ago, got 1 reply, no solution. Need quick fix! Any advice appreciated. Thanks!

Hi @TrezorBlackScreen,

May I ask you to let us know the ID of the ticket that you opened with our support? Thanks.