TREZOR trying to scam me?
In 2019 I bought a hardware wallet trezor, from official trezor ressellers in my country (Ukraine). I followed instructions and had set up a new wallet with 24 recovery seed phrazes and 25th is my own passphrase. I had checked that trezor wallet worked well, as I was going to keep my lifesavings on it and it did work! Until last week as I had to perform an update, which had wiped out everything from hardware wallet.
In 2019 I bought bitcoin and transfered it to my trezor wallet. My trezor wallet adress is 35Ekftw9WBPNj5qeLzKkRNYYUh5cnSmajK, I can prove that’s my wallet many ways if I need to. One of which I had deposited several times by binance account (Binance has my KYC) and also I tranfered from binance back to my trezor wallet, I didn’t want to keep my funds on exchanges. Trezor site claims that their wallet is like keeping funds in a bank.
Everything was perfect until trezor update, they made me to “to improve my wallet”. After this update the funds are still on my wallet, but I don’t have access to it.
I have tried to recover my wallet and apparently my passphraze or seeds are incorrect. I can prove they are wrong! To confrim sending funds, I need my passphraze which I used on 11-05-2021 to my binance account. My funds are all in the wallet I can see them, but I have no access to them, because of the Trezor’s update.
My wallet: Blockchain.com Explorer | BTC | ETH | BCH
I am contacting Trezor support, but they make fool of me, by telling me I have incorrect passphraze. I am trying to tell them that my passphraze is correct and recovery seeds, so it’s their words against mine. I am trying to offer Trezor support that I can come to their office in Prague and show them everything, they are telling me it will not resolve an issue.
Now they ignore me and I am left on my own with no access to my wallet. I already have a lot of offers from random people, they can retrieve my wallet, but it will cost me 10% of my account. Ofcourse I am not going for it, as I can end up with 0.
Someone Please help me with advice, I am losing my health, headace every day as lack of sleep and its like living in hell, this is already ruined my life and took a lot of nervous.