Hi.
I recently downloaded suite version 22.10.3 and since then the only way I can get access to my wallet is to turn off VPN or run TOR with VPN on.
Is this something I should be concerned about? It wasn’t an issue before I downloaded the latest version.
Many thanks
Hi @Soprano
It is nothing to be concerned about as it is either issue related to Trezor Suite interface or backend servers. So as long as your recovery seed is safe, your funds are safe as well.
Now, is your VPN by any chance hosted on AWS ?
Hi.
Quite possibly - it’s via an antivirus company that is likely to use AWS.
Would that be the cause?
Very possibly yes.
Could you please first try to also restart the app?
go to Settings → Application → App storage → Reset app
This will restart Trezor Suite and refresh backends which should help with showing the balance.
Please let me know if the issue persists so we can continue to troubleshoot the issue if it does.
hey done everyone as Soprano has said, such as trying to disable and enable tor, didn’t help.
Tried the web version of trezor suite, wouldn’t load the wallets at all. Forever discovering wallets.
Tried a different computer and trezor bridge says account discovery error “all backends are down”.
am i going to lose my funds? i literally just deposited money in
just try to turn off your VPN. Your funds are safe, it is just a connection issue.
Hi.
I have reset the app but the problem still exists.
So it only works with a VPN if Tor is on.
Thanks
I also have a problem when i need to turn off my VPN so i can access my account is .
this something to do with KYC i always use a VPN and everything always work so now what?
Same issue my friend. Im VERY concerned regarding KYC.
Lo and behold,… I show my naked IP and all my issues are solved?
I DONT THINK SO!!
I dont know about you? but im out!,… OUT!
Once my funds are off this device? Im done. Ill crush my model T in the vice on my
workbench into splinters!
There is only ONE reason they would violate that trust.
Its almost like they’re vampires if you ask me.
I know I know,… I sound like Ron from Parks and Recreation,… but sorry,… its no joke.
They have gone the way of Wasabi, and Monero, and anyone who loves privacy in general.
they have sold us down the river to the Chinese! Just like our senators and congressmen, for some
financial incentive.
Go ahead convince me that im wrong! I dare you.
My funds are going right into old school cold storage,… just like the old days!
Im certain my American gov is behind this!!! Their heads will roll,. but I dont have time
for cowards like these Trezor guys etc!
I smell a rat! I didn’t like my “minor heart attack” tonight,. I literally tried EVERYTHING except exposing
my naked IP.
now that I see that it worked? Im left sticky, broke and confused, as Sam Kinison would have said.
Do your own due diligence,. maybe ill try that super unuser friendly cold card thing but I dont think anyone but thy self can be trusted anymore, to secure ones funds.
Like the old saying,… if you want something done right,… I guess you’re going to have to do it yourself!
Sorry wish I had better news.
Go ahead Trezor people,… convince me that im wrong!
I’m running Trezor Suite 24.10.1 on Windows 10 with a Trezor 1. I’m having this same problem when trying to use Suite with my (SurfShark) VPN running. I have to turn the VPN off (exposing my IP!) to access the funds in my Trezor. If try to connect Trezor with VPN running, I get this error in Suite:
Accounts were not loaded properly
Bitcoin: Connection lost
Ethereum: Connection lost
Litecoin: Connection lost
Bitcoin Cash: Connection lost
Dogecoin: Connection lost
Dash: Connection lost
Forgot to mention: this error happens when I try to open a Passphrase wallet.
@peteeakle If you see a discovery error in Suite while your VPN is enabled, then it means that the VPN provider is blocking our servers. In this case, I recommend switching to a different VPN provider, if you want to use the Suite with the VPN.