Trezor Suite is showing an error in the portfolio balance immediately after adding Ethereum. The individual token balance amounts are correct but the total portfolio shows a massively large negative number like this example “-$144,456,123,159,789,555.00”. Can someone assist in figuring out what is going on and help me correct this?
This issue appeared on a new install of Trezor Suite on a new PC I recently built. It was working fine on an older version on a different machine.
Hi @danyk,
First, try resetting the Trezor Suite. You can reset Trezor Suite in “Settings”. Navigate to the “Application” tab and select “Reset app”:
If it doesn’t help, please try to uninstall your Trezor Suite desktop application, download the latest installation file from this source https://trezor.io/trezor-suite and install it again.
May I also ask you if you are able to load your accounts in the web version of Trezor Suite? The web version can be found here: https://suite.trezor.io/web/
Please note that you need Trezor Bridge installed on your computer for the web version. You can download it from this source: https://suite.trezor.io/web/bridge/
(use supported browsers for the web version of Trezor Suite - Chrome and Firefox)
Let us know the results.
