Trezor Suite: Bug that freezes the keyboard and mouse after biometric unlocking

Suite issues Wallet issues
1

There’s a very stressful bug happening with the Trezor Suite biometric feature when it’s enabled:

Sometimes, after Trezor Suite requests biometric unlocking, my PC/laptop doesn’t recognize the keyboard and mouse no more. When I press any key on the keyboard, it interprets them as shortcuts like: opening a context menu, closing a page or window, etc. Every time this happens, I’m forced to restart the laptop.

I’ve never seen anything like this happen before, the first time it happened I was completely confused. Has anyone else experienced something similar?

These freezing episodes happened even after successive software updates. So I disabled biometrics.

Trezor suite v26.2.3

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Hi @dragg ,

Thank you very much for your valuable feedback.

Based on multiple reports, we’ve identified a bug related to the biometric authentication flow on Windows computers.

I’d like to reassure you that this issue does not affect the safety of your funds in any way.

Our developers are already working on a fix. We appreciate your patience while this is being resolved, and we’ll ensure it’s addressed as soon as possible.

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