Trezor One Wallet can't start in Boot Loader Mode

My trezor one wallet is on 1.6.3 firmware and I’m trying to update to the latest 1.11.2 firmware. The issue is that whenever I get to the screen that says disconnect, hold both buttons, and reconnect, the wallet does not launch in boot loader mode. I’ve been trying to connect it with both buttons held while plugging in for the past hour, and nothing is working. I’m assuming it’s either an issue with the 1.6.3 firmware being very outdated or the buttons are not working. This had to have been a factory issue since I hadn’t touched the wallet since 2020 when I originally stored my crypto there.

Is there any fix for this? I will not be purchasing or recommending Trezor again if I am required to purchase another wallet.