Hello guys. My Trezor ONE, which alwasy has been connected to the same PC for almost 2 years, it stopped working, now my PC it´s not recognizing the device. I´ve tried all the steps in the trezor articles, different PC´s, cables, drivers, usb ports and all stuff and it´s still not recognizing it. In my PC shows an error “Device Descriptor Request Failed” which I already tried to fix and it didn´t work neither and on another computers it doesn´t even show up. Thanks for any help!
Hi @0kima,
can you please try if your Trezor is recognized on a different computer with a different OS? If the issue persists, please reach out to support via chat speech bubble in the bottom right corner on the following page:
Once you will get your ticket number let me know here.