Suite now redirects to the default browser instead of the mobile wallet that launched it. I try to sign in rabby and it launches suite like usual then after I complete signing it launches my default browser with an XML error. It should redirect to the app that launched it.
Very disappointed with how your support works too. Why is a bot trying to make me pay for support. Terrible way to win customers. I’ve been using your products since the beginning and regret preordering the ts7 already.
This was an issue with rabby wallet and they are fixing it. If I would have paid for your fast support it would have been a waste of money as this wasn’t on your end. Charging for support to be timely is just bad business and left me upset your company would do that.
There is no “paid support” for Trezor.
My guess is:
- Either the bot tried to upsell you on the Trezor Expert service? Which is not “support” but more of a Trezor tutoring session. Likely wholly unnecessary if you’re using our products since the beginning.
Trezor Experts will of course provide technical support as part of the session, but it’s not some kind of priority support either; if you discover a bug, the best they can do is go “yup that’s a bug all right” and maybe help figuring out a workaround.
Also, the Trezor Expert session is subject to scheduling & availability (view current availability here), there’s no guarantee you’d get a faster turnaround than with the regular tech support.
So as I was saying, that’s not “paid support” by any means. The point of the service lies elsewhere.
- Or you actually went for support to some sort of scam site that’s unaffiliated with Trezor.
In any case, glad your issue got resolved!
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