same issue. please fix this asap
Same problem hereā¦ been using Trezor for years and no issues with it until now. Might be time to go with another wallet.
Following the Trezor Customer Support instructions I used the Backpack Wallet and it worked.
Go to āBackpack and Trezorā on the Trezor website and follow the instructions.
Can you please explain a little further? I donāt see this ābackpackā on the main website.
I canāt send links. Try to make a research using āconnecting Trezor to Backpackā
or āBackpack and Trezorā.
or Third-party wallets
Hi all,
We sincerely apologize for the inconvenience. Unfortunately, our Solana backend server provider is currently experiencing synchronization issues with the Solana network. Rest assured, this issue does not affect the safety of your Solana funds in any way. As a temporary workaround, we recommend using the web version of Trezor Suite, available at https://suite.trezor.io/web/ Alternatively, you can also connect your Trezor device to supported third-party wallets, such as NuFi or Backpack ,to manage your Solana funds
*For more details, see:
NuFi wallet and Trezor
Connecting Trezor to Backpack
Once the issue is resolved, you will be able to manage your Solana funds directly through the Trezor Suite application again. Thank you for your understanding, and we appreciate your patience.
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Accounts couldnāt be loaded. If using a VPN, disable it and try again.
Solana: Solana error #8100002; Decode this error by running npx @solana/errors decode -- 8100002 'bWVzc2FnZT1Ub28lMjBNYW55JTIwUmVxdWVzdHMmc3RhdHVzQ29kZT00Mjk='
same issue, updated to 25.1.2 and reset app, firmware up to date. did not resolve issue.
Do not trust this post. This is clearly a scam link!
Hi @MikeyLikey , good that you are staying vigilant, but notice the support badge next to my nickname, this is our official response. And it is also a response that has been sent to anyone who contacted us in the tickets. All the links are valid.
Were you able to resolve the issue?
I get the same error through the web version.
To be quite honest I donāt want to use multiple 3rd party apps to access my device, thatās why I went with trezor. please fix the native trezor desktop app asap.
Ok. When will it be fixed?
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The web version throws the same error.
FYI 4:40PM EST (U.S.) Iām able to see my account now. (safe 3, suite v25.1.2)
-bill
problem is resolved. thank you
Itās now Jan 28th and the problem still persists. Getting frustrated.
I ended up removing the program and reinstalling the older version. I have Windows 10 and there was some of the program being blocked by the antivirus program and I had to tell it to allow the program to download. The error the newer version was giving said VPN and I didnāt have one on, so knew that wasnāt the issue. Iām guessing it was the firewall. Iām not sure I want to upgrade to the newer version and go through all that again.