Send Error “e.at is not a function”

Suite issues Wallet issues
1

I am able to log into my device via suite web. However, when I click “send” to go to that section from the homepage, it shows this error.

Surprisingly, it does not show when I click “receive”

Screen Shot 2023-06-01 at 1.01.02 PM
Screen Shot 2023-06-01 at 1.01.02 PM1016×552 15.7 KB

2

Hi @jmclaren,

have you tried to click “Clear storage and reload”? If so and the issue persists, please try to clear the cache of your browser, and eventually reinstall the browser. Do I get it right that you use Chrome?

Can you send your funds from the desktop version of Trezor Suite? It can be downloaded at https://trezor.io/trezor-suite

3

Yes I’ve tried clearing the cache and reload both but doesn’t work…I’ve also tried the same on chrome and firefox both but no success…

I cannot use Trezor suite app as my machine is too old so i have always been using the web portal since day 1…

4

Ok, try to reinstall the Chrome and Firefox browser and also try to open the web version in incognito/privacy mode. The issue can be connected to the old version of the browser on your computer. May I ask you what versions of mentioned browsers you have?

5

  • MacOS is 10.10.5

  • Firefox 78.15.0esr (64-bit)

  • Chrome 87.0.4280.88 (x86_64)

I will try with incognito mode and let you know.

6

It doesn’t work in incognito either…

7

You are using old versions of browsers. Please, update to the latest versions or reinstall the browsers.