"Power surge on the USB port" - Laptop shut off when I plugged in Trezor T

Suite issues Trezor isn't connecting
1

Ticket # 119529

  1. I plugged my brand new out of the box Trezor T in my home laptop and immediately my laptop shut off?

  2. I then plugged the new Trezor T into my work laptop and then error came up stating " Power surge on the USB port… USB device needs more power then the port can supply"

How do I fix this? Do I buy USB HUB or is the Trezor I bought bad, etc?

Sorry about the ticket language, I have been waiting on this already a week and was very frustrated when wrote ticket! LOL

Blessings!

2

@Angel31605
Where does the message appear, on Trezor or on your laptop?

This will be your laptop/USB port issue most likely. Have you tried different cables?

Different computers? If on other device Trezor functions well then it is your setup issue.

3

this would indicate that there’s a short connection either inside the Trezor (broken unit), or in the cable.

4

@Angel31605 try different cables, and if it is the same we will replace your device, your ticket has been answered.

5

The message appeared on my work laptop. my trezor never turned on at all on either laptop lol

when i plugged trezor t into my home laptop the entire laptop just shut off immediately?

Brand new out of the box and i used the cord that came with the trezor. i bought trezor from Trezor io website.

6

tried different cable. same issue.

7

Tried two different devices and two different cords.

I answered your ticket response and THANK YOU for your quick response and help!!

Sorry again for frustrated ticket!! LOL

Let me know how to return wallet and when can I get new one and if i can pay expedite fee to help get here earlier,-:slight_smile:

8