Hi @Jimi_Cote
Please note that Trezor can’t just randomly change your PIN so the input you are entering has to be different than what was set before.
What model do you use ? If it is the model T and your touchscreen is not working properly we’d be happy to proceed to RMA-
Also, you can recover your wallet with any BIP39 compatible wallets.
Information on how to enter and reset a forgotten PIN can be found here: How to enter PIN on Trezor Model One and Trezor Model T