My trezor one is not working with the suite last week it functions normally

Suite issues Trezor isn't connecting
1

Hi my trezor one isn’t conecting to the suite, last week it fuctions normally, i’m not very tech savy so i don´t know if this problem is because the software update on the device or the software update on the suite itself, i try already all the sugestions like changing cables or conect on other devices with other SO´s nothing seems to work, the trezor shows a void logo then the actual filled logo to proceed to a pin screen but in the suite nothing happens, it shows the option to connect via bluethooth and cable but in cable just keeps searching and finally shows a message, unable to conect device; As i say i used it the las week and now is not working anymore, THanks for any suggestions or the review of the issue.

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Hi @llildur

  1. Is the device recognized in your computer’s Device Manager?
  • Windows: Open Device Manager and check under USB devices.
  • MacOS: Go to Apple Menu → About This Mac → More Info… → System Report → Hardware → USB and check if your Trezor appears.
  1. Are you using Trezor Suite on desktop or web?
  • Please try both versions and let us know if one works.
  • For the web version, use a Chromium-based browser (Google Chrome or Brave) for the best compatibility.

Additional Steps to Try:

  • Use a different USB cable—not all cables support data transfer. Ensure you’re using a USB cable capable of data transmission.
  • Try to use a different USB port and make sure to connect your Trezor directly to your computer (avoid hubs/adapters).
  • Try a different browser (Google Chrome, Brave) and open Trezor Suite in Incognito mode to rule out browser extensions or settings.
  • Test on another computer, ideally with a different operating system. You can check supported OS versions here: OS Requirements for Trezor.
  • Disable any VPN, firewall, antivirus, or browser extensions (e.g., AdBlock, Privacy Badger) that might interfere with the connection.
  • Close any cryptocurrency apps (e.g., MetaMask) while troubleshooting.

For further guidance, check our support article: Trezor Suite Doesn’t See My Device.

You can also watch our step-by-step guide on YouTube: Trezor Not Connecting? Step-by-Step Troubleshooting Guide.

Please try these steps, and if nothing works, please create a ticket via our chatbot at Support | Trezor

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