My Trezor is not connecting

I am having a horrendous experience with trezor and its connectivity issues.

When I first installed trezor on my Macbook Pro, it worked fine and was responsive on every request.

After a few weeks, connectivity performance degraded to the point where I had to unplug and plug the trezor back again over 5 times on each session before it could be recognized by the system.

Each time I replugged my trezor, I had to input my pin and waited to see if the computer would recognize it.

Once recognized, I was able to perform 5-10 transactions before connectivity dropped randomly and I had to start all over again.

Many times I resorted to restarting my browser (chrome) and even my laptop.


A few weeks ago, I bought a brand new iMAC M1. Installed the trezor bridge and everything, and my trezor T worked flawlessly, not missing a single connection.

Fast forward a few weeks and I find myself doing the same kind of litanies and rituals as on my old Macbook pro.

I have:

  • :white_check_mark: Reinstalled trezor bridge multiple times.
  • :white_check_mark: Cleared my browsers cache, although I am not even on my browser, I am working with the Trezor Suite native MacOS application.
  • :white_check_mark: There is no “Device Manager” on MacOS.
  • :white_check_mark: Used all USB ports available on the iMac and macbook pro. Generally Mac computers are very robust and all connected devices work out of the box.
  • :white_check_mark: Changed USB-C cables and used my Ledger’s Nano cable without any results. My ledger Nano works flawlessly using both Trezor’s cable and it’s own cable.
  • :white_check_mark: I have observed connectivity issues on both my macbook and my brand new (2021) iMAC M1.
  • :white_check_mark: I’ve been using trezor suite and trying to make the trezor T connect with my browser CLOSED.

I am a software engineer.

Please fix your software.

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