My new trezor one can not connect ▫

my new trezor one can not connect begin with mobile phone. I got the trezor one last week. I can’t use my android 10 phone. Changed the cable and still like the welcome screen.

I believe it its only the Model T that can connect via android/ios through green wallet. Im sure there are other wallets that support it.

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You need to use a PC (or a Mac) to install firmware on a freshly bought Trezor One.

After the first-time firmware installation, it should work fine on your phone.


The reason for this is that a new T1 does not support the WebUSB protocol that you need for phone connection. After the first firmware is installed, the WebUSB support is available, even for subsequent firmware upgrades.

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Thank you very much, my computer is Windows 7. it can’t be done Is there another way? Or do I have to use Windows 8.1?

@Kriengkrai_Phumthong Windows OS is supported from version 10: Windows - Trezor Wiki

thank you so much. :heartpulse: :heartpulse: :heartpulse: