Hello, Trezor team. I am a newbie to crypto and I found Trezor has a good reputation so I decided to choose Trezor T as a starter hardware wallet and bought it via “Trezor official site”
I think everything seems fine except several small issue. When I unboxed, I realized that the thin plastic foil was a bit compromised. I thought it trivial because it is quite natural for the foil torn a bit during a long shipping. So I moved on to the next step, took off the hologram seal,
connect trezor to my laptop and got a one RSOD. It was about a usb-read problem and quickly solved.
And then launched suite and downloaded firmware via the suite, generate recovery seed and made my own accounts.
It was a quite smooth process and nothing interfered. However, the first thing, the torn foil issue and one RSOD do not go off my mind. I know I am a bit paranoid but I would like to listen to Trezor team’s comment on this. Because there must be so many customers around the world like me that everything is fine except the foil.
Thank you for your answer in advanced.