I cannot see my accounts after firmware update... Confidence in Trezor waning!

My Trezor account has frozen after firmware update.The device is ok but I cannot see any balances/ coins. I can’t get a response. Could someone PLEASE advise me as to what happened? It is still not showing my accounts

A post was merged into an existing topic: Trezor frozen after update. Device is ok but no balances seen and (computer) screen is frozen in accounts and dashboard