Trezor frozen after update. Device is ok but no balances seen and (computer) screen is frozen in accounts and dashboard

Suite issues Firmware update
1

Trezor frozen after update. Device is ok but no balances seen and (computer) screen is frozen in accounts and dashboard

2 Likes
2

My Trezor account has frozen after firmware update.The device is ok but I cannot see any balances/ coins. I can’t get a response. Could someone PLEASE advise me as to what happened? It is still not showing my accounts

2 Likes
3

Hi @studioh,

do you see the error message “Discovery error” in Trezor Suite, or do you see empty accounts there? Is your Trezor device lit? Can you unlock it with a PIN?

1 Like