Fresh safe 7 - cable connection failed

I’m long-term happy model T user.

Purchased Safe 7.

Latest Suite version (windows), latest firmware version, no bluetooth involved.

Safe 7 connected via bundled usb cable.

I have chosen cable connection but asked for pairing (6-digit code, not expected but I presume it’s a new feature). After submitting the code I’m getting “Acquire error Initialize failed: other call in progress“ error message.

I can repeat as many times as I want, same result. Everything restarted couple of times, doesn’t help.

I expected the same seamless experience as with model T, pretty disappointing…

Any hints what to try?

btw why the heck can’t I post a bloody screenshot?

thx

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Hi @foo

I am sorry about this experience.
Please get in touch with our support by creating a ticket via chatbot:
https://trezor.io/support#open-chat

We’ll be happy to help.

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