Hi everyone
I created an empty wallet and labeled it. It showed up appropriately on the wallet list as it should, BUT after a while it disappeared. Now I don’t know how or where to seek for it. What does happened here?
Please, any guidance very appreciated.
Hi @bjamsa,
Labels in Trezor Suite are encrypted and synced on either your computer hard drive, Google Drive, or Dropbox. They need to be decrypted through your approval on the Trezor device.
If you are using a passphrase wallet, the passphrase needs to be entered on the Trezor, separate from the PIN, each time you connect your Trezor.
If you have additional questions I recommend contacting our support via our Chatbot Hal, so we can better diagnose the issue. Please include screenshots, so it’s clear what the issue is.