I’m having an issue where any transactions on the Cardano network aren’t showing up in Trezor suite or the android app since mid November. The transactions are going through, they are just not showing up on anything Trezor related. In the android app, I also see the message “Cardano and all related tokens are reflected in the balance, but not in the graph.”
Any ideas as to what is causing this?
Hi @kmuller1
Could you please create a ticket via our Chatbot with an example of a transaction(hash) or your Cardano wallet address? We will verify. Thanks.
https://trezor.io/support
After trying several things like resetting Trezor Suite, reinstalling Trezor Suite, disabling/re-enabling Cardano, I was finally able to get the account to repopulate by enabling the Tor network and then re-enabling Cardano. The mobile app still has the account discovery issue however.
Any ideas as to why this is happening?
Hi @kmuller1
Thanks for your update.
It’s interesting that enabling the Tor network in Trezor Suite helped repopulate the Cardano account — this suggests there may have been a connectivity issue or a region-based access limitation affecting the standard connection. Using Tor can sometimes help bypass network restrictions. There might be an issue with your internet provider or firewall that’s blocking communication. You might also try enabling a VPN and then trying to check Cardano account in the web version of Trezor Suite at Trezor Suite