BTC and ETH disappeared from wallet


Sorry for my ignorance, I’m completely desperate :cry: and hope you can help me.

I have a TREZOR Model T, and I had BTC and ETH in my wallet.
I don’t know what happened but when I open the Trezor Suite → Accounts, the situation is:
BTC - No transactions … yet :sob:
ETH - There is a recent OUTGOING transaction but I didn’t do it, I was with my son who wanted to help me selling and can’t figure out what he did :sob:
I would like to understand this transaction to see where my money went, but I can’t without your help.
Will you please help me understand the transaction details:
Gas Limit
Gas used
Gas price
When I click in “Inputs, Outputs” I see:
Under Inputs: 0x… and “amount”
Under Outputs: 0x…

Now, where did my BTC go ???
How can I decipher the ETH transaction?

Is there anything I should check on the Trezor T?

Please help me, I am really desperate


Hi @Helena,

Please reach out to support via the chat speech bubble in the bottom right corner on the following page:

Once you will get your ticket number let me know here.

We’ll need you to provide the transaction ID.