When I connect my Trezor and open Trezor Suite (using a MacBook Pro OS 11.6), my balances of BTC, ETH, LTC and BCH all load as usual. However I get the following error message:
Accounts were not loaded properly
XRP: All backends are down
I am more than mildly concerned about my XRP balance. How can I rectify this?
Thanks for stepping in. I read another thread with a similar message relating to BTC. It was too technical for me to follow everything, but I waited a couple of hours, rebooted my laptop and now I can see my XRP balance (which is a relief!)
Thanks for an update, I am glad your issue has been resolved!
Just to answer your previous question: There were some connectivity issue regarding TOR browser in the past, that’s why I asked.
But in general you should use only supported browser (Chrome or Fierfox) and if the problem occurs again, just clear the browser’s cache and disable any ad and script blockers.
Note: the most important is what’s on the blockchain (on the addresses that you have private keys from) so feel free to try also any other suitable 3rd party app.