In case you encounter one of these hardware issue with your Trezor device:
- broken/non functional display and buttons
- fatal error message
- USB cable and port issue
please, go through the troubleshooting and open the support ticket here if the issue persists: https://trezor.io/support/technical/issue/
In the ticket, please provide the video of the issue along with your invoice.
If you already have the ticket, please post the number in this thread.
If you bought from a reseller, please contact them directly.