About the Hardware issues category

In case you encounter one of these hardware issue with your Trezor device:

  • broken/non functional display and buttons
  • fatal error message
  • USB cable and port issue

please, go through the troubleshooting and open the support ticket here if the issue persists: https://trezor.io/support/technical/issue/

In the ticket, please provide the video of the issue along with your invoice.

If you already have the ticket, please post the number in this thread.

If you bought from a reseller, please contact them directly.

1 Like

Trezor Model T Fatal Error - Firmware Update - Ticket ID: 121858
exer: USB_PACKET_SIZE
.

1 Like

Device → No display shown - Ticket ID: 121855

Thx.

2 Likes

I solved my issue by logging on with another computer and recovering with my seed.

Hey!

Hoping to get some assistance in re-opening Ticket ID 97795, about a glitchy screen that makes entering PIN numbers absolutely impossible.
Please DM me.

Thank you kindly!

1 Like

Ticket ID: 129578
error fatal cuando actualice

Thank you for providing the ticket ID. We will answer it as soon as possible.

Ticket ID: 134100

RED SCREEN - FATAL ERROR