January 25, 2022, 12:38pm
In case you encounter one of these hardware issue with your Trezor device:
broken/non functional display and buttons
touch screen not responding
fatal error message
USB cable and port issue
please, go through the troubleshooting and open the support ticket here if the issue persists: https://trezor.io/support/a/common-hardware-issues
In the ticket, please provide the video of the issue along with your invoice.
If you bought from a reseller, please contact them directly.
January 26, 2022, 5:46am
Trezor Model T Fatal Error - Firmware Update - Ticket ID: 121858
Device → No display shown - Ticket ID: 121855
January 26, 2022, 4:21pm
I solved my issue by logging on with another computer and recovering with my seed.
Hoping to get some assistance in re-opening Ticket ID 97795, about a glitchy screen that makes entering PIN numbers absolutely impossible.
Please DM me.
Thank you kindly!
Ticket ID: 129578
error fatal cuando actualice
Thank you for providing the ticket ID. We will answer it as soon as possible.
November 14, 2022, 6:54am
Ticket ID: 151795
January 24, 2023, 7:49pm
Hi, I purchase my Model T directly from Trezor several years ago. I have always been using my Mac OS with no issues up until yesterday.
The device lights up with a white light however will not connect to Trezor suite or the web based bridge via Chrome. Updates are all done. I have tried 5 different cables as well as 2 different Mac OS systems.
Ticket ID: 161738
Im looking for a solution asap, ok many thanks!
May 21, 2023, 11:29am
Damage was found on the upper part of my Trezor’s body (two points of unknown origin). Does this point to something? Or do all wallets have this
May 24, 2023, 6:44am
can you please share a photo of the points?