Hoping to get some assistance in re-opening Ticket ID 97795, about a glitchy screen that makes entering PIN numbers absolutely impossible.
Please DM me.
Hi, I purchase my Model T directly from Trezor several years ago. I have always been using my Mac OS with no issues up until yesterday.
The device lights up with a white light however will not connect to Trezor suite or the web based bridge via Chrome. Updates are all done. I have tried 5 different cables as well as 2 different Mac OS systems.
Ticket ID: 161738
Im looking for a solution asap, ok many thanks!
Is there any way to fix this error? Isn’t it caused by permanent switching of the touch layer of the display?
If so, is it possible to fix it myself? "Trezor T " was put on the table for half a year and then this error occurred.
I’ve had Trezor One since the company opened. A little while ago I bought a Model T off an official distributor online. Setting up the device was a nightmare. The screen would doulble and triple inputs randomly so that I couldn’t enter critical security data accurately. After struggling with it for three days, I returned the device. Looking online, I see quite a few similar reports–people suffering buggy touch screens. Is this really rare? Is it worth it ordering a Model T from Trezor?
I received brand new Trezor Model One in June 2023 and it’s different than my older Trezor. The buttons are loose and recessed more into holes. They rattle when shaking the Trezor. Has anyone else noticed this? Is it normal for new Trezor Model One’s?
Thanks
Good day, please advise me, my USB port works once in a while, can I give to any service center? Do I need to follow any security guidelines to keep my assets safe?