About the Hardware issues category

In case you encounter one of these hardware issue with your Trezor device:

  • broken/non functional display and buttons
  • touch screen not responding
  • fatal error message
  • USB cable and port issue

please, go through the troubleshooting and open the support ticket here if the issue persists: https://trezor.io/support/a/common-hardware-issues

In the ticket, please provide the video of the issue along with your invoice.

If you already have the ticket, please post the number in this thread.

If you bought from a reseller, please contact them directly.

1 Like

Trezor Model T Fatal Error - Firmware Update - Ticket ID: 121858
exer: USB_PACKET_SIZE
.

1 Like

Device → No display shown - Ticket ID: 121855

Thx.

2 Likes

I solved my issue by logging on with another computer and recovering with my seed.

Hey!

Hoping to get some assistance in re-opening Ticket ID 97795, about a glitchy screen that makes entering PIN numbers absolutely impossible.
Please DM me.

Thank you kindly!

1 Like

Ticket ID: 129578
error fatal cuando actualice

Thank you for providing the ticket ID. We will answer it as soon as possible.

Ticket ID: 134100

RED SCREEN - FATAL ERROR

Ticket ID: 151795
Thank you