I know this isn’t a place for writing reviews and more of a place to ask questions, but I’ve had such a bad experience that I feel I have to say something.
I’ve been a Trezor customer for over 3 years, mostly using the wallet to store my crypto. Now came the time that I decided to sell some of my crypto, one of the transactions went pending due to the fee having been set too low by default. Apparently a known technical issue, there’s even supposed to be a bump fee feature that was unavailable for me to use.
So my crypto was stuck and I had to do a laborious set up using Sparrow to free my crypto but that also meant I had to fully cancel my transaction. So in turn I lost several hundred Euros as the crypto’s value fell during the several days that the issue remained unresolved. It took a week for me to get my crypto back.
The fact that the wallet or the other platforms that are used to make the transaction puts the fee too low by default so the crypto gets stuck and the sale falls through is atrocious. I am told I have to set the fee myself and refer to a website that I was given a link to to make sure the fee will be correct. This shouldn’t even happen. It should just work straight out of the box.
I have never in my life been this dissatisfied with a service or a product. I’ve been unhappy with something but never as disappointed and even angry as I have with the experience I had using Trezor. This caused me so much stress. I’m normally quite a calm and understanding person. I would never use any Trezor product again nor recommend.