What is “sent to myself transaction” which I never authorized

Coins and transactions
1

hi I deposited bitcoin to my trezor one wallet yesterday, and today morning, the whole bitcoin went out and my balance has 0 bitcoin now. I never authorized the transaction. and the transaction says “sent to myself” what is it?

Is it hacked? I asked to trezor support team about this but yet they didn’t reply. I need help. does anyone know this type of transaction?

for your information
I have never told anyone about recovery seed and I have wallet with me now. it has never been stolen. I used this wallet in the past and there was nothing wrong then.

2

Please enter your Ticket ID here, below in this forum thread.

1 Like
3

thanks for replying. my ticket Id is 176344

4

This is a normal situation if you are sending BTC to the same other address of the same account.

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1 Like
5

thanks for replying but I guess it’s not same adress unfortunately. can u tell me what’s this picture below?

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6

@jwjw0918 this was what I could see

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The receive address is : bc1qw2udpwq9l075lamyt6wjdx2yttlc727p4psm8k

This is not yours??

From this receive address the coins where spent almost immediately after received

Hope this helps

Where did you get your device from? Oficial Reseller

7

Please await respons from official Support on your Ticket. Thank you!

8

thanks for replying but that was not my adress
and I didn’t authorize the transaction.

I bought this device from official trezor shop in amazon, delivered with no any damage and I used this in the past, back then nothing was wrong.

I will track the takers by cooperating with a investigation center in my country. I know it’d be difficult to get back my bitcoin. but what can I do else? It is what it is.

I can’t understand how they so quickly notice my wallet and take the bitcoin.

9

yes I will. but it takes longer than I expected.
hope they can find some solution and what’s the meaning of sent to myself transaction error.

10

@jwjw0918 we have replied to your ticket, please check your mailbox, thank you.