Unknown USB Device (Device Descriptor Request Failed)

[thanos]

I recieved the model one couple of days ago and i cannot make it work whatever i tried so far.

This is the message i get every time i connect it.
Device status
“Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.”

Of course i havent even been to the trezor suit part since the device is not even recognized by the computer.

I managed to somehow connect it in bootloader mode i suppose, since it showed up as TREZOR in zadig (after 1 million tries) but i havent be able to put it in that mode ever again.
(Post says hold left button while connecting while the robochat told me to hold both buttons while connecting). And anyways I have tried both ways, tens of times, checked the cables and ports with other devices that i know they work, and also tried windows and Ubuntu.

Nothing works.
Does anyone have any clue? Apparently we can not even direct contact the company?

[NickW]

@thanos have you tried using multiple cables with your Trezor Model One?

If it’s still not connecting, to contact us, please create a support ticket via our Chatbot Hal by clicking Need Help on the bottom right of our Support webpage, and mention your forum post. We will investigate further, and replace the Model One for you if necessary.