Unable to Swap BNB to BUSD for Several Years

[pitiphon]

Dear Trezor Support Team,

I urgently need your assistance regarding an issue I have been facing for several years. I am unable to swap my BNB to BUSD using my Trezor device connected with Metamask.

Here is what happens during the process:

1. After initiating the swap, I receive the message: “Allow Metamask permissions to read public keys from Trezor device.”
2. I select “Allow once for this session.”
3. The next prompt says: “Export public key of Ethereum account #1.”
4. When I click “Export,” the window immediately disappears, and the swap cannot be completed.
5. All firmware and software are up to date.
   
   
   
   
   

This issue has prevented me from exchanging tokens for years, and I urgently request your guidance and solution to resolve this matter.

Thank you very much for your prompt support.

[NickW]

@pitiphon I would recommend trying to clear cookies from your browser, and ensuring you are using a webUSB compatible browser such as Google Chrome.

[pitiphon]

@NickW Yes, I’ve cleared my cookies and I’m using Chrome, but I still can’t swap.