Trying to connect my trezor to MetaMask but won’t work need help

Hi, I am looking some help. I am trying to link MetaMask 3rd party wallet to my Trezor but I just get a loading symbol with “looking for trezor” just before the stage were I am meant to give permission to read my public key and then sync. This loading never goes away and other times I try, it opens the pop up window for only a quick second and disappears again back to the same page to click on Trezor/ledger etc and connect. I can’t get passed this point.

I bought a brand new i7 windows laptop, I installed Norton 360 advanced and Norton antitrack. I had to install Google chrome as edge wasn’t compatible and I added Norton safe search to this browser as part of the Norton 360 advanced features. I added MetaMask extension. I downloaded the trezor suite desktop app when I set up the trezor and I enabled tor. I have downloaded all the lastest versions of these.

I have tried disabling tor, disabling vpn, turning off antitrack, and bulk features in the security setup (which I don’t fully understand) but still no luck. I think it must be something to do with my security but can’t work out how to bypass it for this connection? I have also allowed pop-ups in chrome settings and tried chrome incognito mode where the MetaMask extension is also added. Nothing works.

I also had downloaded the trezor bridge was unsure if I needed it because I had the desktop app but it doesn’t seem to be doing anything?

I am using a MetaMask I already had set up. My laptop is running on windows 11 and I ordered trezor wallets directly from trezor.

I open trezor suite and unlock my trezor and open my hidden wallet (don’t know if that step is necessary) before opening MetaMask extension. Advise if I am leaving myself vulnerable.

I’m stuck and I’m unsure what I’m doing wrong I would rather not disable and stop some safety features which would not be the cause of my issue but I don’t know what else it could be but I have disabled many with no success.

Any help would be greatly appreciated. Thank you in advance.

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Hi @Motherof6,

First, please confirm your configuration meets the following points:

  • Make sure your Trezor is running the latest firmware and you have the latest version of the MetaMask extension installed.
  • Also, make sure you have the latest version of Trezor Bridge, you should see “trezord” process running in your activity/system/task manager. If you cannot see the process running in the background, please try to reinstall it again. The latest version of Trezor Bridge can be downloaded from this source
  • Use supported browsers only. Either Chrome or Firefox (try both and try using Incognito/privacy mode as well).
  • Clear your browser’s cache and make sure they are up to date.
  • Not only using a VPN, but also certain advanced Firewall or Antivirus settings, browser extensions (AdBlock, Privacy Badger, etc.), may cause these issues, therefore please try to disable them as well.
  • On top of that, use only one application/website/browser tab with Trezor at a time. It is possible that they are clashing with each other.
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Thank you I had tried everything on this list. However I tried Firefox as you stated to try BOTH browsers. I didn’t install Norton safe search in this browser but I did install antitrack. Once I turned off vpn I was able to connect my trezor to MetaMask without adjusting any other security settings. Relief. Thanks. Hopefully this helps someone else. Good luck

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