Trezor Suite Error Passphrase Incorrect

General topics About Trezor Suite
1

Hi my name is Howard.

I’m having a challenge in the Trezor Suite app.

I’m logged into the app and see my balance. I’ve updated the app and Trezor T firmware.

I tried to send a small BTC transaction and entered my established passphrase which i used many times before on Exodus using the Trezor bridge. This may be a PIN.

The app said i entered the incorrect passphrase but it is the only one I’ve ever had or used. I never created a different one.

Have no idea how to correct this. It is critical i get this resolved since i need to move funds from my wallet for urgent needs.

I’m using the Trezor Suite because the Exodus app I’ve used for a long time is temporarily down.

Please get back to me asap. I have to resolve this.

2

Hi @lifecrafting,

Do I get it right that you have your hidden wallet remembered? If so, it looks like that you do not have the correct private keys for signing the desired transaction (that you are not in the correct wallet)

Either you have a different recovery seed in your Trezor or you use a different passphrase. In case you have the right recovery seed (which is stored in your Trezor device), the passphrase is the only option how you can create a different wallet within this one recovery seed. Every passphrase creates a unique wallet then (1 unique passphrase = 1 wallet). Please remember that passphrase can be any word or any set of letters (in ASCII format and with 50 characters max), it is case sensitive, and empty space is also a valid character, please also think of a different keyboard layout you could have used.

There is a simple way how to verify you use the right recovery seed. Please check that the recovery seed stored in your Trezor device matches your recovery seed backup (the one you created when initialized your device for the first time). You can find instructions on how to perform this check here:
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for Trezor Model One: https://trezor.io/learn/a/test-recovery-seed-on-trezor-model-one
for Trezor Model T: https://trezor.io/learn/a/test-recovery-seed-on-trezor-model-t
for Trezor Safe 3: https://trezor.io/learn/a/check-backup-on-trezor-safe-3

In case recovery seed in your device matches your recovery seed backup, the only way how to access a different wallet (with different private keys) is with a different passphrase.