Brand new device, couldn’t connect to wBluetooth for setup so i did it via cable.
Bluetooth doesn’t work, tried on 3 different devices, nothing.
Now i plug the trezor via cable in the pc and it’s completely frozen, no way to turn it off and not recognized by the PC…
What a mess, is there any support here ?
Hi @mlxee , Can you please try updating the device to the latest firmware - 2.9.5?
If that doesn’t help, please open a support ticket
It doesn’t work and im the person that brought this to customer support. The offered a replacement that they will NOT ship unless i ship my device first. Im sorry but we are talking about cold wallets. Some people can not afford to be left without it for a few days. I will ship the device once the replacements gets here.
This is getting ridiculous.
I’m not the reason why the device is defective. And if you wanna know why it’s defective, then proceed with replacing it. Until then i will open a claim and start leaving some reviews.
ID: 148019, proceed with a replacement asap like we spoke over email.
Hi @mlxee , I have checked the ticket and it looks like you are already in the replacement process with my colleague 
