Trezor Safe 3 incompatible with Monero?

Third party wallets
1

The official documentation claims that Safe three is compatible with Monero:

trezor-monero
trezor-monero1340×370 23.7 KB

I cannot see it in the list of supported hardware devices in the Monero GUI. The only Trezor device that’s supported is Model T.

monero-gui-trezor
monero-gui-trezor937×624 44.3 KB

The Exodus wallet also seems only to support Model T:

trezor-exodus

I only purchased Safe 3 to use with Monero. How do I do that? Can I receive a refund, possibly an exchange for Model T?

2

I use my safe 3 with monero GUI all the time.

Just select model T and it’ll accept it, done.

3

It’s not working for me. Produces an error. What OS do you use?

4

Linux mint (ubuntu).
Been doing it for sometime, no problems, are you using the latest version monero gui.

Does the safe 3 work OK in trezor suite?

5

Yes, the Safe 3 works well in Trezor Suite. I set it up and all. I’m using Void Linux. I’ll poke around more and see if I can get the Monero GUI working with it.

6

Yes just tested, works fine for me.
Have you tried the feather wallet appimage?
maybe have better luck with that?
I take it the trezor bridge and udev rules are all good?
I would have thought they would be cos it works with trezor suite…

7

edit: what is the error say?

8

also on the latest version of monero gui, ‘safe 3’ is actually listed on the drop down.
my version is 0.18.3.2 , what’s yours?

9

Yes, I had an older version of the Monero wallet. After upgrading, I can now see Safe 3. However, I am still not able to connect. I get this error:

2024-03-21 02:36:25.580     7f27cb3fd6c0        ERROR   device.trezor   src/device_trezor/device_trezor.cpp:176 Get public address exception: Call method failed
2024-03-21 02:36:25.580     7f27cb3fd6c0        ERROR   wallet.wallet2  src/wallet/wallet2.cpp:5053     !hwdev.get_public_address(device_account_public_address). THROW EXCEPTION: error::wallet_internal_error
2024-03-21 02:36:25.582     7f27cb3fd6c0        ERROR   WalletAPI       src/wallet/api/wallet.cpp:718   Error opening wallet: Cannot get a device address
2024-03-21 02:36:25.586     7f27cc934840        ERROR   frontend        src/wallet/api/wallet.cpp:415   Error opening wallet with password:  Cannot
get a device address
10

perhaps this is something to do with your OS…
permissions related maybe?

Sorry can’t be of much further help.
Edit: I suspect you’d get the same result with a model T

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