Ticket ID: 133764
My Trezor One details:
Transport: Bridge 2.0.27
Pin enabled: Yes
Passphrase enabled: Yes
I submitted about 3 tickets via the Trezor support website, however cannot remember the text as no confirmation or copy was emailed to me.
I could not submit a query via this Trezor Forum as my credentials are all lost from the issue.
I have created this 2nd Trezor Forum account to submit this query from memory from about 4 days ago.
Trezor Password Manager stores all my crypto credentials with contact via Protonmail, which is all separate from my non blockchain accounts, stored on Bitwarden with contact via gmail.
My Dropbox account logs in and I can see the Trezor passwordFile.pswd.
My Trezor One lights up and functions.
However, the Trezor One Password Manager on my browser extension prompted me:
Recover my passwords or Start a new one (along these line from memory).
I selected Recover my passwords several times, but the browser window just showed the Trezor cogs turning, forever.
Eventually, I selected Start a new one and now all I see is the Trezor Password Manager ‘Add New Item’.
How can I retrieve my password data, which is critical to access blockchain data?
Hi, if you want to recover passwords on a new Trezor then you need that passwords file. Your wallet itself is not in any way connected to your passwords. Wallet and Password manager are two different things.
Very slow response. I emailed on 202206181208 and no reply probably due to the weekend.
Trezor needs a chat channel so I can chat live.
I need a guide step-by-step to setup the 2nd Trezor wallet I just bought, to try and access the corrupted password file on Dropbox.
Thanks forgi, however the issue is not recovering the wallet.
The issue is the signing device (new term I learned is better than cold wallet or hard wallet) is not decrypting my password file.
I have decided that Trezor official support cannot support to the level I require.
I have contacted some Cyber Security experts and will manually decrypt the password file myself.
I am wondering what the encryption protocol is for the Trezor Password Manager?
Anyone know as this will save me some time from scanning the password file for what the protocol is.
Dropbox won’t restore the file. Free accounts have no restore after 30 days…outrageous…use Google Drive for free with years of backups/restores.
Seed is correct.
I have a question related, but not sure if I should post a new thread:
Not that I have given up on the loss of ALL my crypto due to Trezor’s faulty Trezor Password Manager, which I hope will ban from commercial use; how do people store their crypto credentials?
Ultimately, just saving crypto directly on the cold wallet is safest with 2 metal capsules in 2 separate locations, storing the 24 word seed phrase and 1 passphrase to encrypt the seed phrase (currently stored on the cloud as a thief cannot put the 2 together).
However, when the cold wallet cannot store your crypto, such as more the more than BTC, LTC, ETH, BCH, then the crypto is stored on other hot wallets, such as Crypto.comDeFi or CakeDefi wallet.
The seedphrases and passphrase need to be stored somewhere or just passphrase for a CEX (central exchange).
Where do people store their crypto credentials? If you have 100’s of details, digital is easiest and I use BitWarden for non crypto credentials.
I login daily however to BitWarden, so if any man in the middle attacks, I could lose all credentials.
Perhaps setup a 2nd BitWarden Password Manager for crypto credentials alone?
Depending on your plan. I had a free version with 30 day recovery as I am a noob and was figuring out crypto world.
I tried paying for a business plan with 180 day recovery, but Dropbox said they can’t recovery any files.