My Trezor Model T became unusable and now only displays a red screen immediately after installing the latest official firmware update. I opened a support ticket, but because the device is out of warranty, the only resolution offered was a 10% discount on a new device.
Thankfully, I was able to recover my wallet using my recovery seed and passphrase, so my funds are safe. However, I’m disappointed that a device failure immediately following an official update results in me having to purchase a replacement.
Has anyone had success getting a case like this escalated or reviewed by management? Very disappointing as I used to trust this company and recommend it to so many others.