Hi everyone,
How can I get in touch with Trezor? I’m saddened to see little in line of a direct number with a person who I can explain my issue. I bought a trezor 7 and accessories, and now due to the quality issues mentioned by email from Trezor they are providing free accessories. I will now have two sets of cases and covers for the one device. I cannot edit or call anyone. I would prefer to not pay for something being provided for free or be punished for my preorder trust. Please help.
Thank you,
LLama
Go to Support | Trezor, click the chat bubble in the bottom right corner, and ask the bot about your issue.
If you are unsatisfied with the bot (quite reasonable), you can ask it to speak to a human, and a ticket will be created for you. Trezor Support agent will contact you based on that ticket.
I’m not sure I understand your issue though.
You ordered the “Case for Trezor 7”. There’s been an issue, so it is delayed.
Instead, you’ll get the Universal Case (which you didn’t want), and the Case for Trezor 7 will arrive later.
Yes, you will get two cases, you can’t use both. That is unfortunate.
But like.
You are paying for exactly the things you ordered.
And you are getting exactly the things you ordered, plus a free gift.
You are not paying for the free gift.
You are not being punished by getting a free gift.
What is the issue exactly?
The issue: I paid for two things and both will now be duplicated in my order. I only need one case and one cover.
I will try the bot and ask for a human. Thank you.