Subject: Urgent Assistance Required - Cardano (ADA) Funds Inaccessible Due to Persistent Discovery Error in Trezor Suite; Legacy Wallet Mode in Yoroi/Typhon
Dear Trezor Support Team,
I am experiencing the exact same issue as previously reported by other users: after a recent Trezor Suite update, I can no longer view or access my ADA (Cardano) balance in the desktop application. The Cardano account displays a persistent “Discovery Error” message, indicating that the account cannot be explored or loaded properly.
Key details of my situation:
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My ADA is stored in a standard (non-hidden) Cardano wallet created via Trezor.
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When connecting my Trezor device to third-party wallets such as Yoroi and Typhon, the account appears as a legacy wallet (Byron-era or Shelley legacy derivation path).
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Despite successful connection in these third-party wallets, I am completely unable to perform any actions with my ADA funds, including viewing the balance, staking rewards, or transferring assets. This has rendered my funds effectively inaccessible and is causing significant distress.
I have already performed the following troubleshooting steps without resolution:
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Resetting the Trezor Suite application (via Settings > Reset).
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Testing both the desktop and web versions of Trezor Suite.
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Completely uninstalling and reinstalling Trezor Suite on multiple devices (Windows PC and macOS).
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Confirming that no TOR, VPN, proxy, or firewall interference is present.
The problem persists across all attempts. Other accounts (e.g., Bitcoin) remain accessible without issues.
Given that my ADA funds appear locked and unusable in both Trezor Suite and compatible third-party wallets, I urgently request your assistance. Please advise on:
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Whether this is related to a known backend issue, derivation path mismatch (legacy vs. modern), or recent firmware/Suite update.
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Recommended steps to force resync of the Cardano derivation paths or restore full access.
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If necessary, guidance on safely migrating the funds to a supported wallet configuration.
Thank you for your immediate attention to this critical matter. I am prepared to provide additional details, screenshots, device model/firmware version, or Suite logs as required.
Best regards, LAI [Your Trezor Device Model: e.g., Trezor Safe 3] [Approximate Suite Version: Latest as of March 2026] [Additional Notes: No passphrase used; standard wallet only]
