Start up flow of the trezor T seems weird

flortiwor · June 24, 2021, 10:31pm

Hi guys,

I ordered two new trezor T’s and did the following; checked packaging and seal which seemed to be fine. Inserted trezor and installed the firmware. However after clicking on the option to create a new wallet (not restoring an old wallet) it instantly takes me to the wallet page (see pic) without any messages of creating a new wallet with phrase/pin. I am wondering if this is normal, I ordered and installed a trezor T a few years ago and it used to be not like this. Can you confirm?

LHODL · June 25, 2021, 4:13am

Did it ask for a pin? I curious to know as well. Everytime I get a new trezor it usually asks me to set up a pin. If you wipe the wallet what happens?

pavel · June 26, 2021, 5:49am

Hi @flortiwor

Make sure to log out properly, as suggested User manual:Logging out of Trezor Wallet - Trezor Wiki
Then, please, clear your browsers’ cache.
Use incognito/private mode in your browser (use Chrome and Firefox).
If none of these tips helps, please consider using our new Trezor Suite, available from https://suite.trezor.io/