I sent some ARB on arb one network instead of ERC-20 and its not showing up in my wallet. I didnt realize I couldnt send it on that network until after it was sent. is there any way to recover this?
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Hi @glaze28,
the Arbitrum network is not natively supported in Trezor Suite. However, it is supported by Trezor devices as every other EVM. To see and manage funds you send to the Arbitrum network, you need to connect your Trezor with 3rd party app that support Trezor and also EVMs (for example MetaMask).
Information on how to connect Trezor to MetaMask can be found in this video: https://www.youtube.com/watch?v=zU3Odds1bxA
You need to add ETH address you’ve used for sending your funds in the step “Select an account”
In the next step, you need to add the Arbitrum network to MetaMask. Please visit https://chainlist.org/ (make sure to use this link, there are several scam links on the web), find “Arbitrum One”, select “Add to MetaMask” then “Approve” and “Switch network”.
You can also find the process (with a different network though) in this video: https://www.youtube.com/watch?v=Et4AP4SUa4E
After you add BSC to your MetaMask you need to import “Arbitrum” ERC20 token. Please, select “Import Tokens”:
Insert contract address of the Arbitrum ERC20 token (0xB50721BCf8d664c30412Cfbc6cf7a15145234ad1) to form “Token Contract Address”, select “Add Custom Tokens” and “Import Tokens”
You should be able to see and manage your ARB (which you sent to your ETH address via the Arbitrum network). If you want to move these funds to the Ethereum network, you need to send it back to your exchange and from the exchange send it again to your ETH address - this time make sure to use the correct Ethereum network (most likely you will have to pay higher transaction fees).
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great explanations. I have waited 40 mins after I sent my ARB to trezor account in metamask using arb network. I don’t see my token. I added the contract address. It shows 0 arb and no transaction. Does it take that long? My exchange notified me that the token were successfully sent. Any advice is appreciated.
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Hi @by1,
usually it doesn’t take so long. Are you sure you connected the same ETH address that you used for sending the ARB to MetaMask (in the step “Select an account”)? If not, make sure to connect address with your ARB.
All I know is that I created a trezor account in metamask wallet after connecting trezor to MM wallet. I added ARB network to trezor account. I selected the trezor account. Then I sent token to this trezor account public key address. Can you tell me what I did wrong? what’s the ETH address when I select a trezor account? thank you,
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I got help from the Trezor support. The ARB token address is ARB DAO token address.
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There’s only one ARB token you can buy from the exchange. Why 2 different addresses?
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After a long break, I am back to my trezor crypto account. I need some guidance as to sending out ARB tokens to an exchange from trezor/metamask wallet. I see ETH and ARB tokens in the MM trezor account. Do I just press the send button and transection will be covered by the ETH token amount?
Aside from using the MM wallet, I hold ERC 20 tokens in trezor wallet. Support team told me to transfer ETH to ERC token account to cover for the gas. I am a little confused if I should use the ERC token address for receiving the ETH. would appreciate some support while no tutorial is available. I am using trezor suite 24.2.3.