I bought a new trezor from trezor dot io , However, when I opened the sealed box with was sealed correctly, the trezor itself had some scuff marks on the edges. Should I be concerned?
In my opinion - I wouldn’t trust it, I would return it. I myself believe I received a hacked Model-T. If your gut doesn’t feel right about this, return it for another. It’s not worth the potential future loss …
I should note I got mine from Amazon, from the official Trezor store.
Hello @famowi,
Please create a ticket with photos of these scuff marks on the device.
Also, add the Order ID or email that you used during the purchase.
We will verify it and let you know about next steps.
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