Runtime error on PIN setup. Device stucked

General topics
1

Yesterday my trezor safe 3 arrived, I proceed to set up my new wallet and the seed 12 words . Everything ok so far. It was latenight then I desconnected the trezor and went to sleep,. Today i proceed to set up the PIN number, reconnected the trezor and set up the pin number at the device. at the last confirmation i get the this info in the trezor screen : Internal error - Runtime error -
now the device is stucked with this message on the display. Someone Help me please.

thanks in advance

2

please show the exact text of the error, or post a photo of the screen

3

IMG_0140 (2)
IMG_0140 (2)2448×3264 231 KB

here you have ! Thanks

4

Thanks! this is an interesting one.
However, factory resetting the device should help.

Hold down the left button before you plug in the USB cable. This will take you to a bootloader menu, where you can navigate to a Factory Reset option. Then set up the Trezor again.

Let us know if this helped, or if you manage to hit the same error again.

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5

Thanks for your help matejcik !
The factory reset worked and the issue solved.
I guess that the problem happened somehow when i was trying to set up the PIN with the tor enable and poor internet connection,

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