I have completed the Trezor T setup, I have main Ronin wallet and recently connected hardware wallet that created sub accounts in my Ronin. However when I try to send axie to this ronin address I get an error message - “The address is not in our MarketPlace, make sure its the right one”. This ronin address is correct and it was created using Trezor T wallet. Do I need to do something to have it recognized by the marketplace as an active and valid ronin address?
The first hardware account is okay, but the rest are getting the same error
Hello @Langly1087 i need your help. I cannot login ronin to marketplace using my trezor. I already wipe and recover using my seedphrase, but why its still the same? And no binary code show up on my trezor device. Please help me. I am so desperate.
Hey there Ann,
sorry for the slow reply. I have Covid right now and the Brain Fog is killer right now.
That said, after connecting your trezor wallet to the Ronin, did you log in with that Ronin Trezor account to create an Axie Infinity Account? Or did you send Axies to the account before creating an Axie Infinity account?
Hi Ann. I have the same problem as well. The axie infinity support is absolutely unhelful, it’s been 7 days now and still nothing from them. May I know if you found any solution from this issue? I would be very grateful for any help.Thanks.
Greetings, @Langly1087 , hope everything is well with you mate. I have the same problem with Ann, I sent axies, slp and weth to my new Ronin Trezor account without first creating an actual Axie Infinity account. Now, I’m stuck and cannot send my assets back to my previous Ronin accounts and everytime I tried to login, its just blank, nothing. Any solution with this kind of issue? Any help would be appreciated. Thanks.
Unfortunately, there is no solution for this at the moment. It’s a bug with the Ronin wallet that they need to get fixed. I’ve been recommending that people flood the sky mavis support ticket system with this issue. Hopefully they will get it fixed soon.