I am writing to formally report a serious issue regarding unauthorized access and transactions on my customers account.
I was searching for an original website account when I encountered access issues. During this time, I received a phone call from someone claiming to be from your company. The individual indicated that they noticed my login difficulties and offered to assist me with the issue.
Given these circumstances, I am requesting your urgent assistance in:
Investigating this incident to identify the individual responsible for this unauthorized access.
Please treat this matter as urgent and provide me with updates regarding the investigation process, actions taken, and the anticipated timeline for resolution.
@crypto.protector Thank you for informing us about the phone call you received.
At Trezor, we do not offer phone support. Therefore, any phone call pretending to be from Trezor is a malicious attempt to obtain your wallet backup (recovery seed). If you have not revealed your wallet backup, your funds remain secure, and there is no need to worry.
Please remember, it is critical to never share your wallet backup with anyone, even if they claim to be from the Trezor team. The wallet backup should only be entered directly into your Trezor device. Trusting your device and not any individual or email communication is essential for the security of your accounts.